Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. To clarify, all pick-up and delivery dates provided are estimates, as factors like weather, traffic, and other unforeseen events can impact timing. We also want to address your concerns about pricing—our Economy quotes provide a starting rate, allowing customers to accept or wait for carrier offers that best align with their budget. While we understand this can sometimes be frustrating, the choice to accept a carrier’s rate is always up to the customer. We apologize for any confusion about the delivery date, but our agent did not confirm a specific date without coordination, as all timing is dependent on carrier schedules. We value your feedback and hope this helps clear up any misunderstandings about the process.