Company Response Review Report Review
DON'T USE AMERIFREIGHT

Sean Submitted this review about AmeriFreight Car Shipping
Review made Live: 10/7/2009 4:16:00 PM
This company is not one that you would want to use if you want to ship your vehicle. My car was picked up on time, however, the carrier was having problems with his truck (Mann's Auto transport) and he nor Amerifreight called me to notify me. I had to call them to find this information out. They kept moving the day that my vehicle was supposed to arrive back because of these problems. When i received my care initially i didn't notice any damage, but on further inspection later, i notice damage on the roof of my car. Overall, their service was poor.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
910000368
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 10/8/2009 10:55:00 AM
We are saddened anytime a customer is not completely satisfied with the service they recieve. Our goal is to offer excellent service and we expect that of our carriers as well. Whenever a carrier does not perform to our standards, they are removed from our Preferred Carrier List. We were sorry to hear that this customer's vehicle incurred damage during transit. As with every auto shipping company, damage is covered by the carrier's insurance as long as the damage is noted on the Bill of Lading at delivery. It does happen sometimes that damage is not noticed until post-delivery...this is why AmeriFreight offers the AFTA plan. This is our AmeriFreight Total Assurance plan. This is an extra assurance you can purchase to cover incidents such as these.