Company Response Review Report Review
Poor Communication

Frishta Submitted this review about AmeriFreight Car Shipping
Review made Live: 11/25/2009 11:16:00 PM
Like many people I chose AmeriFright because of their prices and the fact that they allowed up to 100 bounds of stuff in the trunk.
I had no problems with setting up the delivery of my car and I had great customer service up until the night of my delivery.
I had asked when setting up this transaction if I can change the delivery address once I found a permanent address and the gentleman said yes no problem as long as you call me and let me know right away. I did find a permanent address and I emailed the gentleman that handled my transaction and I provided the new address in due time to allow the delivery guys know of the address change. However, he did not let the delivery guys know this new information and the poor guys had to reroute their drive to delivery my car to me. I felt really bad for the delivery guys because they reached me really late and they had to change their driving schedule.
I too had to deal with taking care of the changes and making sure my care get to me on time so that I can go to work the next morning. I waited all afternoon for my car to be delivered but didn't receive it till late evening. I had to walk all alone in the middle of the night to meet the delivery guys to pick up my car.
I felt it was very unprofessional of this gentleman to have not informed the delivery guys of the address change. I can go and on but I don't think anyone would really care.
However, the young lady who picked up my call the night of the delivery was very plight and nice. She took care of all things and kept me informed with a laugh.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Louisiana
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
911001102
Quote or Order Cost:
$745

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 12/4/2009 10:33:00 PM
We sincerely apologize for the frustration and inconvenience this customer encountered. The customer did call our office and provide the updated delivery address. Our office did inform the carrier's dispatcher of the change in delivery address. Unfortunately, it seems the actual driver did not get the new information. Every customer receives the name and phone number of their carrier in order to stay in direct communication with the carrier. Our goal is for every customer to receive excellent service not only from our staff, but from the carrier as well. If any carrier fails to offer excellent service, they are re-evaluated before continuing on our preferred carrier list. We do apologize and we will work to be sure a situation like this does not happen again.