Company Response Review Report Review
Unacceptable response time

Eric M. Submitted this review about AmeriFreight Car Shipping
Review made Live: 6/21/2010 9:42:00 AM
I repeatedly tried to get updated pick-up status and was very frustrated with getting a response from my primary contact. I was in the middle of a 2700 move and getting a response added stress to the situation. I sent emails and left numerous voicemails. I also had difficulty getting confirmation of final amount due.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920500483-NI
Quote or Order Cost:
$1110

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 6/23/2010 5:21:00 PM
We do apologize for the lack of communication with this order and the frustration it caused. Our goal is to offer excellent service. When this does not happen, we use customer feedback for internal reviews. This person's order was handled by our Shipping Agent, Jonathan- direct line 678-369-4162