Company Response Review Report Review
Pick up was late

Simon Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/2/2010 5:07:00 PM
The vehicles were picked up 1 week late, eventhough I had the "preferred" rate, much more expensive but I thought it was worth it. The company didnot have a driver set up for more than a week, and when they called, they asked for 100 dlls more out of my pocket, or I would have to wait more until another driver would accept our offer.My vehicles were almost 2 weeks late. I would not use this company again. sorry.
Shipment Details
Origin State:
Georgia
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920402846-HS
Quote or Order Cost:
$2330

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/5/2010 3:08:00 PM
We do apologize for the delay with this shipment. As the customer said, the Priority Preferred rate is designed to have the vehicle picked up within a week. When this does not happen, AmeriFreight will add money from our side to help provide incentive to get a carrier secured. Unfortunately, in this case, that was not enough. A carrier requested further additional money to ship this vehicle and we offered the option to the customer. With all orders, AmeriFreight will first add money from our side; however, if additional money is requested by a carrier, the customer will be presented the option and always has the choice to decline. There is no deposit charged until a carrier is secured. This order was handled by our Shipping Agent, Aaron- direct line: 404-552-4079.