Company Response Review Report Review
Discounts for Good Review?

Alan Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/9/2010 5:28:00 PM
Let me start by saying Amerifreight arranged for the transport of my car with no problems at all. Pickup was on time and delivery was a day early, and for the price quoted. My problem with Amerifreight is that they offer a $20 discount applied to your credit card purchase in exchange for posting an "excellent" review. There are then various alternatives to post a not-excellent review, but you need to give them an opportunity to address your problems, if you still want the money. This may explain why Amerifreight has so many positive reviews, or maybe they are just that good. In any event, paying for a review, even if I'm inclined to give a good one, is unethical, unless it's clear on the Website that is what is happening.
Shipment Details
Origin State:
Ohio
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920701874-UQ
Quote or Order Cost:
$1400

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/10/2010 1:59:00 PM
We offer every customer a rebate in appreciation of shipping with AmeriFreight. If a customer does not want to post a review, we do still offer the rebate. Our business strives to offer excellent service, so we need to be sure that if we have done anything wrong that we are given the opportunity to make it right, and then given information to help implement ideas so that the same mistakes are not repeated. Our goal is to offer excellent service. We believe that customer feedback is crucial to ensure this. This order was handled by Shipping Agent- Aaron: direct line- 678-552-4079.