Company Response Review Report Review
Scheduling

weld304 Submitted this review about AmeriFreight Car Shipping
Review made Live: 8/13/2010 11:37:00 AM
Terry and Elite Freight were outstanding. He showed that he cared about the Jeep (owned for over 20 years) that we were shipping to our son in the military. He was extremely cooperative and worked with us to make the loading as easy as possible.

Overall, my experience (first time shipping a vehicle) was positive. If anything, my only concern was the timeliness of being notified. The first contact (after about 4 days) required that I meet the transport within one hour, which was impossible. I did not receive any other notifications until I upgraded to the 5 day window. Even then, I had approximately three hours to meet the transport. This is where Terry's courtesy and cooperation kicked in and the rest of the experience was outstanding.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920700846-JT
Quote or Order Cost:
$640

Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 8/17/2010 12:01:00 PM
There are many times when a carrier will contact AmeriFreight and ask to see if pickup could be done within a few hours. We will always first check with the customer to see if that is possible. If not, we will work on securing a different carrier. Most carriers do not plan their pickups more than a day or two ahead of time. We do apologize for any inconvenience and we thank the customer for the flexibility provided to help get the vehicle picked up. This order was handled by our Shipping Agent, Aaron- direct line: 678-552-4079.