Company Response Review Report Review
The Pits

Sherry Submitted this review about American Auto Relocation Pros.
Review made Live: 3/23/2006 6:29:00 PM
The car was never picked up and I had a contract in place more than 30 days prior to the scheduled ship date. Diane constantly lied, could never get a hold of the dispatcher when I was on the phone, NEVER returned one phone call and kept falsely promising that my car would be picked up. I had to cancel my credit card because I did not trust her. The worst experience I have ever had.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Diane - 201629
Quote or Order Cost:
$700

Company Response
Dianne from American Auto Relocation Pros. Submitted this response.
Response Date: 3/28/2006 12:49:00 PM
Here is the truth about this review!! This customer booked over 6 months ago and then cancelled their order, when they cancelled we told them there would be a $75 cancellation fee, which they then went to their credit card company and disputed. Well, 6 months later and after their credit card company twice sided with us, now the customer leaves a bad review?? It is retaliation pure and simple, it is not about the shipment in this case (which we WOULD have done had the customer not cancelled!) but rather the customer is angry and lashing out over a $75 fee. I believe this is a bogus review.