This car was being shipped out of an area that has had numerous snow storms recently, and this delayed the shipment by about 5 days. The customer had an original pick up date of the 7th, and after the storms, we let her know there was a delay. She told us that was fine and there was no rush. For some reason she thought that the car was rescheduled for the 9th, but it was not. There was miscommunication and we apologize if we were at fault, however our Driver made it clear he would not be there until the 12th or 13th. We hope that the customers move goes smoothly with her new company and wish her luck in the future.