Company Response Review Report Review
HORRIBLE BUSINESS AND BIG LIARS AND LACK OF ANY CUSTOMER SERVICE!

Christina Submitted this review about American Auto Transport (FL)
Review made Live: 8/4/2014 2:24:00 PM
I chose American Auto Transport to ship my car from Georgia to Hawaii on scheduled pick up date of July 21. Ten days prior to that, I was in contact with Paul Strausberg over emails and phone calls and I was confident so I booked my order. I was concerned with many stories of vehicles not being picked up or drivers fronting more money right before they are to load your car onto their trailer. I SPECIFICALLY asked Paul three times if he is ABSOLUTELY SURE that my car would get to Hawaii for ($1175 from georgia to Long beach port, $200 deposit to his company and $870 to matson for california to hawaii shipment) and he said YES THAT HE WOULD NEVER ASK HIS CUSTOMERS FOR MORE MONEY UPON PICK UP AND THAT I CAN BE ASSURED HE WILL COME THROUGH WITH THIS. ONE HOUR before my car was to be picked up on Monday July 21, I received a call from TOM from this company saying that I needed to pay $325 more if I wanted my car to move. I told him that Paul promised the $2245 original quote AND that all i would need to pay the driver is $1175. so now Tom is asking me to pay $1500 to this driver or he wont pick up my car!!! THIS IS EXACTLY what i did NOT want to run into so i made sure three times over emails and phone calls. I immediately cancelled the order and contacted another company which moved my car TWO DAYS later on Wednesday with the promised quote of $2275. On top of this dissatisfying service, Paul never returned my emails three days prior to car being picked up, he acted like he did not receive my emails or phone calls. This guy completely lied and should have NEVER quoted a price he cant come through with, and not once apologized or explained to me the situation. I have shipped with DOOR TO DOOR TRANSPORT based out of Coconut Creek, Florida and ROY is the man to go to! He made it happen in less than 24 hours finding a driver for me for the price as closest to what American Auto Transport promised. Roy went above and beyond to make sure my car was picked up by that Wednesday, he did not even charge me a deposit after I told him the story with this company. That is what you call CUSTOMER SERVICE. Be careful shipping with American Auto! BAD BUSINESS!
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Hawaii
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
9364705
Quote or Order Cost:
$2245

Company Response
Nate Brady from American Auto Transport (FL) Submitted this response.
Response Date: 8/4/2014 2:30:00 PM
these were the only notes we have in system for this "potential consumer" not sure if they have us confused for another broker but all we did was provide him with a quote per our system. Order 07/18/14 11:47 am called back.. explained info Natalie Gibson [ Edit | Delete ] Order 07/18/14 10:42 am customer had questions about payment explained via vm Natalie Gibson [ Edit | Delete ] Order 07/16/14 6:03 pm SENT AUTH FORM Juliana AAT [ Edit | Delete ] Order 07/16/14 2:02 pm PAYMENT METHOD: $1,175 COP/// $200 DEPOSIT/// $870 PORT FEE### GOING TO HONOLULU, HAWAII*** READY FOR PU THIS 07-21-14***