Bait and Switch

Mike Submitted this review about American Auto Transporters Inc.
Review made Live: 9/21/2012 10:58:00 PM
I bought a vehicle I found on the internet, and was trying to get it shipped from Massachusetts to Michigan. I filled out the info on American Auto Transporters website, and received an email quote of $900. When I called to book the order, I was told that the $900 price was incorrect, and my new price was $1600. Their explanation was that when I filled out the quote request online, "they thought I mistakenly requested an enclosed carrier, so they quoted an open carrier instead." However, they never mentioned that in the email quote they sent me that was $900!!! Needless to say, I ended up going with another transporter - no bait and switch for me.

Funny thing is, looking through my notes, I noticed that I had called American Auto Transporters the day before I requested the quote online, and they had quoted me a price of $1300 for an enclosed carrier. So in addition to bait and switch, they have inconsistent, expensive pricing. Would not recommend. (I ended up paying $855 for an enclosed carrier through another company.)

Company Response
Jill Santana from American Auto Transporters Inc. Submitted this response.
Response Date: 9/22/2012 9:37:00 AM
We would certainly not bait and switch. If in fact you were sent an open carrier rate and then were quoted enclosed that is possible we had to conduct another quote for you. Pricing for open & enclosed carrier have a steep difference in pricing. If you were quoted a price a day prior we would honor the price, but a difference in pricing such as this you may have called another company, in which we constantly get mistaken for. Our pricing is set and certainly no inconsistent. We know what it takes to get vehicles moved in a timely manner. You can contact us directly and we would be more than glad to look into this matter. We are a reliable and reputable company that have been in business for over 30 years with many happy customers and we feel an issue of this sort should be addressed immediately to discuss whether this matter be taken to our attorneys for false information that can taint our reputation and business.