Company Response Review Report Review
Great experience

Nicolette Submitted this review about American Car Transporters Inc.
Review made Live: 8/31/2013 4:47:00 PM
I needed to ship a car from Chicago to Seattle. What a daunting process! Both my husband and I started researching prices and were inundated with phone calls, emails, texts, etc. I never knew there were so many companies out there to choose from. Basically what you are doing is picking a broker company that handles the logistics and finding another company that is the actual driver of said vehicle.

After receiving, no joke 20+ phone calls per day from companies looking to get my business, I decided to start researching these companies a bit more. Most of them said to visit a website called 'transport reviews.com' to see their high ratings. I read reviews there and decided I would go with a more reputable review place, namely the BBB. Holy crap did some of these companies that wanted my business have low, low scores. F- anyone? All of the companies quoted me within $200 of each other so I decided to use the BBB solely to make my decision. Lo and behold, this company had an A-. While it did have complaints, it still had an A- which means to me that they corrected the problems customers may have had.

I called the company and spoke to Mitch. He gave me a quote and I asked him if it was a firm quote and he said that no it was not, but it usually didn't go higher than $200 from the original quote he was giving me. I told him that I wanted a firm quote since other companies were able to provide that to me. He said he would call some of the companies he did business with in the WA area and get back to me. He called me back a few minutes later and said that the companies were away at lunch and he expected to hear back from them in an hour or so and would call me back. A little over an hour later, I heard back from him and he was able to give me a firm quote. The firm quote was $1000 to ship the car and then the broker fee is $150 which he lowered to $100 because his original non-firm quote was $900 which he said was too far away from the firm quote. So I found out all the next steps which was pay the $100 now and sign a contract and then I find out the driver information and so forth. I asked him about the company that was actually going to be handling the transport and he said that they work with the company a lot and they are reliable. I trusted him and awaited the contract by email.

I got the email, signed the contract, scanned it back, and was all set up. The company that handled the transport, Artt77 (which I will write a review about) handled the rest and it was all smooth sailing. Excellent company to do business with and I would recommend them to anyone needing to ship a car.
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
130042-SQ
Quote or Order Cost:
$1100

Company Response
Mitch Chencin from American Car Transporters Inc. Submitted this response.
Response Date: 9/18/2013 9:42:00 AM
Nicolette, WOW!! What a great review! It was great working with you as well. Over the years we have built strong relationships with trucking companies to make sure they do a great job. We take pride in our customer satisfaction, service and aim to meet all customers requirements. l Thank you so much for your 5 star rating and the kind words! We truly appreciate it!... For potential clients wanting to book with MITCH CHENCIN please contact him at 754-229-2317 or email him directly at MITCH@americancartransporters.com We look forward to transporting your vehicle!