WOW!!!!!! IS ALL I CAN SAY. I AM A RETIRED USAF SENIOR NCO. DURING MY MILITARY CAREER I WAS IN CHARGE OF SEVERAL CUSTOMER SERVICE SECTIONS, SO I KNOW WHAT HIGH EXPECTATIONS SHOULD BE. JONATHON'S CUSTOMER SERVICE DEFINITELY EXCEEDED MY EXPECTATIONS. I CANT THANK YOU ENOUGH FOR YOUR OUTSTANDING SERVICE.
HERE'S MY STORY. I AM IN ARIZONA AND I WAS LOOKING TO PURCHASE A CAR FOR MY MOM THAT LIVES IN SOUTH CAROLINA. I HAD NO IDEA OF WHAT COMPANY TO CHOOSE TO GET THE CAR TO HER. I WENT TO A CAR TRANSPORT WEBSITE AND TYPED IN MY INFORMATION FOR A QUOTE. WHY DID I DO THAT???? (LOL) THE NEXT DAY I RECEIVED 158 EMAILS AND 76 PHONE CALLS FROM VARIOUS COMPANIES. I WAS OVERWHELMED AND I DID NOT EXPECT TO RECEIVE THAT AFTER GOING TO ONE WEBSITE. AFTER A FEW DAYS OF LOOKING AT THOSE EMAILS AND LISTENING TO MESSAGES, I REALIZED I HAD TO CHOOSE ONE COMPANY TO DELIVER MY MOMS CAR.
LONG STORY SHORT I CHOSE JONATHON. I DIDN'T WANT TO DEAL WITH A COMPANY WITH SEVERAL REPS. I RECEIVED ONE ON ONE CUSTOMER SERVICE FROM THE OWNER. HE WAS VERY PATIENT, UNDERSTANDING, AND ANSWERED MY CALLS VERY PROMPTLY. OUT OF ALL THE COMPANIES THAT I TALKED TO JONATHON WAS THE ONLY ONE THAT SAID "EVEN IF YOU DON'T CHOOSE MY COMPANY TO ARRANGE YOUR MOM'S CAR TRANSPORT AND YOU HAVE A QUESTION FEEL FREE TO CONTACT ME AND I WILL ANSWER ANY QUESTION YOU HAVE". THAT COMMENT HE STATED TO ME SEALED THE DEAL AND LET ME KNOW THAT HE WAS THE PERSON TO ARRANGE TRANSPORT FOR THE CAR.
ALSO, JONATHON ONLY DEALS WITH DRIVERS THAT HAVE A 100% RATING AND THAT WAS VERY IMPORTANT TO ME.
AFTER DOING MORE RESEARCH OF PURCHASING MY MOM'S CAR I FOUND ONE IN NORTH CAROLINA VS. BUYING IT IN ARIZONA. JONATHON WAS VERY PATIENT WITH ME THE ENTIRE TRANSACTION OF ME DECIDING WHERE I WAS GOING TO PURCHASE THE CAR FROM. JONATHON CHOSE "360 TOWING & RECOVERY (BASED OUT OF COLUMBIA, S.C AND CHARLOTTE, N.C.) TO DELIVER MY MOM'S CAR. THE OWNER'S NAME IS DRAKE WILLIAMS. DRAKE DID AN EXCEPTIONAL JOB WITH THE WHOLE DELIVERY PROCESS FROM STEP 1 TO STEP 10. HE TOOK PHOTOS AND VIDEOS OF THE CAR FROM THE DEALER SHIP, CONTACTED ME WHEN HE DEPARTED THE DEALERSHIP, UPDATED ME ALONG THE WAY, CONTACTED ME 10 MINUTES FROM MY PARENTS DOOR STEP, TOOK HIS TIME WITH EXPLAINING THE BILL OF LADING TO MY PARENTS, SHOWED MY MOM THE FEATURES OF CAR, AND TOOK HER FOR A TEST DRIVE SO SHE COULD SEE HER CAR WAS IN TACT. THANK YOU VERY MUCH MR. DRAKE WILLIAMS.
AS YOU SEE, MR. JONATHON HARRINGTON (OWNER AMERICAN STANDARD AUTO TRANSPORTATION) WILL MAKE SURE HE FINDS THE BEST DRIVER TO TRANSPORT YOUR CAR AND WILL GIVE YOU THE EASE OF WORRYING ABOUT YOUR CAR. HE WAS DEFINITELY A BLESSING TO ME AND MY FAMILY, THANKS AGAIN JONATHON
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
South Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6919-MQ
Quote or Order Cost:
$225
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