Company Response Review Report Review
Not very happy

Mike Foody Submitted this review about Angels Moving Autos
Review made Live: 6/6/2012 2:45:00 PM
The delivery was late by 3 days and resulted in our having to rent a car for $190.00. On the day the delivery was supposed to take place, we received a call that the vehicle had not yet left Chicago.
The office personnel were helpful, but the driver was useless to the point of actually lying to us.
This was not a very good experience and we would not recommend your company.
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
750
Quote or Order Cost:
$1195

Car Condition
  • Vehicle was dirty
Company Response
Dina from Angels Moving Autos Submitted this response.
Response Date: 6/12/2012 10:35:00 AM
So, I waited to respond to this review to give Mike the opportunity to remove it. 1. We quoted it accurately. 2. We got it picked up. 3. We got it delivered. 4. DRIVE GOT DELAYED BY OTHER CUSTOMERS DUE TO IT BEING A HOLIDAY WEEKEND, (MEMORIAL DAY) HE COULD NOT CONTROL THOSE CUSTOMERS. 5. The daughter was thrilled with our service on delivery. NO RAISE IN THE PRICE, NO LYING - EXCELLENT COMMUNICATION FROM US, CAR IN PERFECT CONDITION. 6. Customer is telling us they will remove the review if we "compensate" them. WOW, AND WE GET A ZERO!!! I AM DISGUSTED WITH YOU MR. FOODY. The best customer service you could possibly have, and we get a 0 because the driver is delayed by 3 days, THOUGH WE NEVER GUARANTEE ANY DELIVERY TIME FRAMES.