Company Response Review Report Review
Do not work with this company

S Submitted this review about Angels Moving Autos
Review made Live: 7/10/2013 2:51:00 PM
I had damage (big scratch) on my car after the transport. I report the claim to the company about a month ago. I have never heard anything from the company. They just told me to wait. I think they should have at least expressed sorry or some responsibilities. I don't know what your roll is when dispute happens between a carrier and a customer. Auto Transport told me "the carrier, Quality Transport, is going to pick my car up June 3rd" but the carrier contact me abruptly and picked up my car one day before the promising date. I didn't prepared my car then. I had to cancel my important meeting too.
I am really dissatisffied with your company and the carrier. Especially the president should first understand what customer satisfication is first and not ignore customers.
Shipment Details
Origin State:
New Hampshire
Pickup:
Early
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
216683
Quote or Order Cost:
$1350

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Dina from Angels Moving Autos Submitted this response.
Response Date: 7/15/2013 2:32:00 PM
Dear Mr. Sung Je Kim ~ Unfortunately, we have done all we can do for you. You did NOT note the scratch on the BOL which would allow us to assist you in a claim to the carrier. You contacted us days after telling us about the scratch. The "president" of the company pays her customer service agents to handle these incidents, in which Miranda was as helpful as she could be. Also, the carrier asked you to go get an estimate which we never received. He was asking if it was a scratch that could be buffed out or whether or not it needed actual repair. We are sorry you are so upset, however you must protect yourself by filling out your inspection sheet properly.