Company Response
Dina from
Angels Moving Autos Submitted this response.
Response Date: 10/18/2005 10:46:00 PM
As the owner of Angels Moving Autos, I am always grateful that a review like this comes around once in a while. If all we had were 5 star reviews, people would know it was too good to be true. We are in the trucking industry, where stuff happens. In this case I can stand up for my staff and state that I know beyond a shadow of a doubt this customer has been called back. My staff has the best customer service in this industry, and I believe they go above and beyond the call of duty with each customer. Unfortunately, when a car is damaged, we always take the hit. I wonder if the customer posted a review about Haven Transport, I highly doubt it.
To state we are only in it for the commission is ridiculous. We take care of each indidvidual the way we would want to be treated. I am sorry this customer is so frustrated and angry.
Some people cannot work through their anger to get to a solution, unfortuantely for this individual that was the case. The staff at Angels was unable to resolve this because nothing was going to be good enough for them.