1st things first, we have nothing to do with your $3,000.00 loss, it sounds like someone's mother did not teach you how to take responsibility for your choices. Mr. Bailey's recollection of the chain of events are completely different than ours. First of all, our office would never advise anyone when to buy plane tickets in regards to shipping a vehicle. We make it very clear that carriers schedules are always changing due to many factors, and would never ask a customer to make a flight arrangement in regards with a carriers schedule. Second, the company we hired had the correct equipment to haul Mr. Bailey's vehicle, they just were not going to be able to meet his 2 day window he gave them to pick up the vehicle. He demanded the vehicle be picked up while he was in Houston. We are very clear with each customer that we need a 5 day window for pickup, minimum. Mr. Baileys order was placed in August of 2006, we have not heard from him for 6 months until now. I find it amuzing that Mr. Bailey refers to the owner as Deane, if he spoke with me so much he would be able to at least get the name correct. Maybe that explains the break down in communication, he could have a hearing problem. I don't make it a point to bash people, but to state we are angels from hell tells me a lot about the individual who posted this review.