Review Report Review
Overall good experience but needs improvement

Amol Submitted this review about Angels Moving Autos
Review made Live: 5/2/2007 5:13:00 PM
Experience:
It was a good overall experience dealing with Angels auto transport services. The representatives were courteous and addressed issues efficiently. Charges were OK for an open transport.

This was the first time I was moving my car through a carrier and unfortunately I had to leave my car behind with a friend to get it loaded. The carrier picked up the car on a rainy day and during evening-night time(hard to inspect scratches or damages). The driver didnot hand over any paperwork to my friend. When i received the car I found a few new scratches and the driver was unwilling to accept that. I know my car inside out very well and since he didnot hand over the paper(having damage marks) to my friend when they inspected it, I didnot have a copy. Since the driver only had the copy, its probably very easy for him to change the paperwork.This would have been a nightmare if the transportation would have caused a major damage.

Improvement:
Pickup needs to be done during daytime and in proper conditions. Customer is not responsible if the driver picks it up during bad conditions and says he couldnt mark all damages. He definitely needs to hand over the paperwork to the concerned person so there would be no problems on delivery. There need to be strict policies between angels and their carrier company.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
934474
Quote or Order Cost:
$700

Car Condition
  • Vehicle was dirty