Review Report Review
Nothing got moved, but deposit not refunded

F. Li Submitted this review about Authority Moving Group LLC
Review made Live: 7/28/2020 10:33:00 PM
Authority Moving Group (US DOT; 3279969), email: info@authoritymovinggroup.com. Job#C8205507. A quote and contract was signed with Authority Moving Group with the quoted price as a total of $2378.49. $781.77 was paid to Authority Moving Group on 6/25. Authority Moving Group provided a mover’s phone number to call. The mover appears have no my information at all, and even didn’t know the name and address. The mover ended up showing up 11:30 pm 7/21/20, with a blank contract document and didn’t know and refer to the established contract with Authority Moving Group. The mover didn’t acknowledge the quoted price but increase the total cost to $5100 from $2378.49. At the end the furnitures and household goods didn’t get moved due to such large price differences (cost more than doubled). I called Authority Moving Group immediately in the morning of 7/22, and reported the issue. I was suggested to email and request a refund. After a week, upon contacting Authority Moving Group again on 7/28, the customer service manager named Michael refused the refund of paid portion $781.77. Btw, I also signed contract with them to ship to cars. However, they informed the price on the contract ($2350) needs to be increased to $2800 four days ahead of moving date. Even with the increased price, no one showed up to pick up the cars...However, through multiple calls, Authority moving group agreed to refund the $150 deposit. To summarize, nothing got moved by working with Authority Moving Group. Instead, accumulated lots of hassles, frustrations, physical and emotional pressures, etc.
Shipment Details
Origin:
San Jose, California 95133
Pickup:
Never
Destination:
Princeton , New Jersey 08540
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
C8205511 and C8205507
Quote or Order Cost:
$4800