First, I would like to apologize for any miscommunication, but what the customer failed to mention was I found her a reputable carrier at a very discounted rate, I worked diligently on her order, and got her pick up at 26 cents a mile while the market value on this route was 38 cents a mile, I had her picked up in 24 hours and delivered across country in 6 days, unfortunately when the driver got to D.C., the mail highway was having construction and would not let the carrier through, therefore customer was forced to get transportation to meet the driver and wanted me to endure the cost of $60.00 not $100.00 in what it cost her to get there via taxi., How is this Auto Central Direct's fault? I do not know. Refund was never promised as it was explained how can I help the main highway was under construction and not letting certain rigs through. Our recored speaks for itself, customer is number 1 and if we have any faults we have no hesitation to give refund, in this case refund was not warranted.