Company Response
Auto Guard from
Auto Guard Transport LLC Submitted this response.
Response Date: 5/26/2012 8:49:00 AM
We try to explain to all customers that we use an automated quoting system which is accurate and quotes a price that will get them picked up eventually. Sometimes a driver will call in and request more money. If they do, it is our obligation to advise the customer that we have a driver that will pick their vehicle up now and let them know how much they are asking. At no time does a customer have to take the higher price, it is completely up to the customer to wait for a driver at the price quoted or if in a hurry, they can take the driver who calls first. We make no additional money if the price goes up, that is the amount that the driver is requesting. Our fee is one fixed price for all shipped vehicles. With regards to this customer we had one for $150.00 more, customer declined. When the second driver called in a few days later requesting $90.00 additional dollars the customer accepted. If he had an issue with the price, he should have waited for another driver to call at his price. Regardless, we will always give our customers the choice of paying a little more to move it quicker if a driver calls in, rather than take the chance of getting them shipped past their request date.