Company Response Review Report Review
door to door

Dave Submitted this review about Auto Shippers America
Review made Live: 8/9/2006 6:05:00 PM
I 've used only one trucking company in the past, unfortunately they were not going to be in Florida for another couple of weeks, So i was left with trying someone new, after numerous quotes and visting websites,I decided to go with AutoShippers America,Their website states door to door service..well.. what i got was my car being dropped off at a terminal in Quincy Ma....(about 2 hours away), and the worst thing is someone DROVE my car from Quincy to my house !!!!! I dont care if they are insured, how do I know how my car was driven? I'm expecting a truck to pull up and what i got was some twenty-something year old kid getting out of my car!!! I asked him "where is your truck?" he stated that they do not allow big trucks on residential streets, well how about meeting me at a known place like a home depot or better yet, my usual trucking company meets me at the movie theatres...BE AWARE OF WHAT DOOR TO DOOR MEANS, I would hate to see someone go thru what i went thru....
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
jgs071406
Quote or Order Cost:
$645

Company Response
Andrew Gross from Auto Shippers America Submitted this response.
Response Date: 4/11/2007 12:31:00 PM
ASA does not use terminals and does indeed provide door to door service when possible. Due to heavy equipment restrictions imposed in some cities, this car was taken, not to a terminal, but to the trucking company's headquarters for safe keeping- pending arrangements for delivery. The customer was then fully informed and it was in fact he who approved that it be driven to his house.