Auto Shipping Group 360-834-2900 Jerry, You were given numerous emails with the estimated dates for pick up and delivery. You electronically signed one of the emails confirming that you had read the information including our terms and conditions. So in NO way are we at fault I am sorry. You were told multiple times that dates are estimates. Our terms state: 1. Auto Shipping Group Inc. agrees to have vehicle(s) described on quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days. 5. Unlike numerous other shippers, we do not require any money from you until your vehicle is loaded on to the carrier. At the time you place your order, a credit card or check is provided to be kept on file. When your vehicle is physically loaded on to the carrier, we will process that payment for the deposit. The balance is due at delivery with cash or cashier check directly to the carrier. If shipper or his agent does not have proper funds or is unavailable to receive delivery, vehicle(s) will be taken to and left at the nearest terminal at the discretion of the carrier, where shipper will have to retrieve and pay for storage or redelivery fees. As for no one helping you. Stephanie tried to help you, I myself (Kimberly) tried to help you. You were getting on a plane and were traveling when you finally called back after we had tried to get a hold of you all day to schedule the delivery of your vehicle. So we had a limited amount of time before you boarded your next plane to get this taken care of for you, so for me to remember that means that we did try to help you the best we could. By the time you did call us back, the driver was already 2 hours away from the delivery location, so you then had to pay for their time to bring your vehicle back because no one was there to pay him or receive the vehicle. Stephanie did advise you of the delivery date because she talked to you on the phone, emailed you the carriers information including the price and estimated dates. You signed a document confirming that, so you were well informed. It is your responsibility to get someone to receive the vehicle and pay the carrier if you are going to be out of town, it is not our responsibility. You had finally found someone but no way to pay them, but by that time the carrier was already 2 hours away. We never hide the fact that we are a broker. It states it right on Transport Reviews. We are here to help facilitate your move. On a side note, you worked with Auto Shipping Group not Magic Carpet. We wish you well, but we did everything we could to help you with the estimated delivery. We couldn't reach you because you were traveling and you had no back up contact. By the time you called us back it was already too late.