Erich, i apologize that you had been switched to multiple other representatives in our office. However, in business's there are some people that are not stable with the company with their work ethics and being we are a highly reputable company we want all the best representatives in the office providing awesome customer service to all our valued customers. So we were in the process of making some changes at the time you had placed your order with us. I am happy i was able to assist you with your auto relocation, and provide you with 5 star customer service.