Company Response Review Report Review
no support from company

Marlene Moore Submitted this review about Auto Shipping Group LLC
Review made Live: 9/23/2014 11:47:00 AM
The person I talked with in the main office, Chell, was wonderful and the reason (besides their high review rating) that I chose this company over the others even though they charged more.
Within the day, I got an assignment to a truck and a personal contact person who gave me pick up and delivery dates. She said she would talk with me when we got closer to the pick up time. I never heard from her again until after I complained when the car was not delivered on-time. She said that she called Save-On Transport and told them that they delay was not acceptable and that they owed me some refund.
Last night, the recipient of the car was given on 1 hour notice of the pick-up time (now 11 days from the time of pick-up and 1 week late) and told he had to pay cash when the transport had been pre-paid with a cashier's check. I trying to get assistance from Auto Shipping Group, we found that the phone number we had been given now went to a message system for a different person.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011665
Quote or Order Cost:
$790

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/23/2014 1:03:00 PM
JULIE JOHNSTON 480-280-9961 JulieJ@AutoShippingGroup.com Marlene I apologize for the carrier's delay in your transport. We have given them a negative rating and I'm in contact with them regarding your transport. Our phone carrier has been in the process of changes so although I can call you from my number my calls in to me were getting lost in the system somewhere. I just spoke to you and you now have my cell phone number which is also above to get ahold of me directly until it is repaired. I will talk to you soon. Sincerely, Julie