Company Response Review Report Review
350 Z

Jagdish Shah Submitted this review about Auto Shipping Group LLC
Review made Live: 9/27/2014 12:46:00 AM
I was told its ok to fill up the trunk by Lance. PK line driver asked my son to sign papers upon pick up and he did, thinking it's like receipt. Driver did not mention about any charges for putting bags in the trunk.
PK line made a big fuss about luggage in trunk and charged $ 150. Your company, Lance Staab nor anyone cared about what they verbally agreed with me ( which is like a contract ). Instead your company started showing me what the law is and signing papers would go against me in law of court etc etc.
I got scared that I might not get my car if I don't pay what P K line is asking for. It was a bad experience to transport my car thru your company.
Shipment Details
Origin State:
Washington DC
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011599
Quote or Order Cost:
$1225

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/29/2014 2:47:00 PM
Lance Staab 360-406-4893 Lance@autoshippinggroup Jagdish,I apologize for the confusion. I would like to explain again to you that When you asked me if you can put items in the car or trunk I say every time, That it is typically okay to put Items in the trunk of the vehicle up to 100lbs.You still have to let the carrier know that you put items in there. It is up to the carrier if he decides to charge you. I spoke to the carrier and he said it was like 250lbs in the trunk and the car. I do apologize. I would like to let you know that the review is more about the carriers service than mine. I secured a carrier for you on time you were delivered on time.