Company Response Review Report Review
review

Michael G. Submitted this review about Auto Shipping Group LLC
Review made Live: 9/30/2014 5:28:00 PM
At the outset, the reason I will use an alternate form of auto transport in the future is primarily due to the shipping company (IVS Express, LLC) not the broker (Auto Shipping Group Inc.) My contact at the Broker (Chell Hart) did everything within her power to remedy the shortcomings in the delivery of my vehicle. Given that I was given quotes from numerous other transport brokers as low as $800.00, I expected more for the $1345.00 that I paid.

1. The driver gave me no warning or lead time to alert me when he would show up...just a call to say I'm here at the corner of your block.

2. The driver then proceeded to run out of gas, while loading my vehicle, and required two trips/rides to the gas station to get enough gas to get him on his way.

3. When the driver didn't arrive on the projected dates, neither he or his dispatcher ever contacted me to explain the delay.

4. My vehicle eventually arrived 6 days late, but the driver gave me no apology or explanation for the delay.

Since the broker has no control over what happens after my vehicle is secured by the transporter, I will, in the future, use a company with which I deal directly with the person shipping my vehicle.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
IVS Express, LLC
Quote or Order Cost:
$1345

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 9/30/2014 7:23:00 PM
CHELL HART***(360) 464-1039***chellh@autoshippinggroup.com Dear Michael, Thanks for leaving the kind words outlining how hard I worked to keep in contact with you. I appreciate being made aware that you recognized my efforts to resolve the issues you faced with the carrier. At Auto Shipping Group, we follow our clients through the whole shipping process- from the order point clear through to delivery day, specifically to make sure that transports don't go sideways on our clients. We have notated the problems with this carrier and have removed them from our list of acceptable carriers. (It doesn't fix what you went through, but we appreciate your communication in helping us make that determination.) I really enjoyed working with you through suck a tough run and I hope you all the best in the future! Sincerely, Chell Hart