Company Response Review Report Review
Do not trust this company...

Nathan Submitted this review about Auto Shipping Group LLC
Review made Live: 10/29/2014 12:16:00 AM
Only use the car shipping service if you must. The actual vehicle carrier was professional and courteous, however this company is not to be trusted.

First, Tony told us that we could pay the carrier with a credit card, only to find out that it required a cashier's check. This was a minor oversight considering we discovered it prior to the actual pick-up of the car. However, when I called to ask about it; he claimed to have told me otherwise. Then when trying to schedule a time for pick up, Tony can only tell me what day, and instructed me to contact the carrier directly to determine the actual time. We shipped from California to Florida, where Tony informed us that it would take eight days to ship, which is great when we were driving across the country. Four days later when we were in Louisiana, we get a call from the carrier saying he is ready, wondering where we were. We immediately call Tony to find out what is going on. He told us to call the carrier to figure out a solution, and then let him know how it turns out... After talking to the carrier, and the carrier's manager, we worked out a solution until we could arrive in Florida. Several hours later, Tony calls to inform us that he talked to the carrier and "worked out a solution" which is the same that we figured out hours earlier. Finally, we make it to our destination and the car is delivered with no other issues.

Periodically throughout the car shipping process, Tony continually brought up leaving a good review on transportreviews.com saying that it helps him and his family, it leads to his bonuses, it helps his pay, etc. repeatedly throughout our interaction. Even a week after the car is delivered, he calls me, wondering why I hadn't filled it out yet, and offered to "walk me through" the process as if I'm incapable of figuring it out on my own.

To place the final straw on this camel; This is the third time I am writing this review. The reason? Auto Shipping Group has removed the other two reviews claiming that "it is incapable of verifying that I was a client". All this to hide a negative review.

In summary, Tony almost refuses to contact the carrier on my behalf (what is the point of a middle-man if I have to contact the carrier directly (i.e. verify pick up time, verify delivery date, reschedule delivery due to early arrival by 4 days)?) however, is willing to go the distance to ensure that his review is completed. And the company isn't trustworthy by trying to censor negative reviews. Perhaps that is how they have been able to maintain their 5-star rating...

An afterthought... Carrier Experts for those in the Bay area, the actual shipping company, was very professional and accommodating. I do not know if you can hire them directly, but if you can, I would suggest that rather than deal with Tony.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1012474
Quote or Order Cost:
$1315

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/29/2014 10:35:00 AM
Tony Ferriera 360-464-2582 TonyAutoshippinggroup.com Nathan, I would first like to apologize if you think the service was not as expected. However I do need to clarify a few things. You are told up front many times that we take deposit information by credit card or check, and on the day of pick up that is charged. The balance is always paid cash or cashier check. It is number 5 in our terms and conditions which we have a signed contract with acknowledging that you read them. So yes you were aware it was cash or cashier check at delivery. Here is a copy of number 5 from our terms: 5. Unlike numerous other shippers, we do not require any money from you until the day your vehicle is loaded on to the carrier. At the time you place your order, a credit card or check is provided to be kept on file. Your credit card will be authorized at the time you place your order. A fee of 30.00 per 1000 charged will be applied to all credit card transactions. The check will be processed the day of pick up. On the date your vehicle is scheduled to be loaded on to the carrier, we will process that payment for the deposit. The balance is due at delivery with cash, cashier check or money order directly to the carrier. Please ask about our offshores, overseas, or out of country payment policy. Next, the average time for a carrier to get coast to coast is 7-10 days, or 350 miles per day. There was nothing indicated to me that the vehicle could not arrive before a specific date. If there were date restrictions those should have been told to me when the order was placed. Here is a copy of number one from our terms and conditions which again you signed and agreed to: 1. Auto Shipping Group Inc. agrees to have vehicle(s) described in quotation shipped on or about the dates requested. Auto Shipping Group Inc. will find a licensed Carrier (agent) to fulfill the terms and conditions of this agreement. Auto Shipping Group Inc. does not guarantee a specific pickup or delivery date. The normal pick up time frame is 1 to 10 business days. Lastly, it is part of my job to get a review from every customer whether they are positive or negative. Of course we do everything we can to provide the 5 star service. I am sorry if you feel that that specific service is not provided. The carrier do not contact us everyday to let us know their status. They only contact us if they are ahead of schedule as in your case they did because no one was there to receive the vehicle. Typically we try to help in these situations but since I did now know when you were arriving in Florida, it was best for you to work something out with the carrier directly since you knew your time line better than I did. Again I am sorry if you feel that I did not provide 5 star customer service, and I wish you well.