Company Response Review Report Review
Very Disapoited

Mark Hutson Submitted this review about Auto Shipping Group LLC
Review made Live: 10/29/2014 11:52:00 AM
I first came into contact with Dan Cabral around the 1st of October 2014. He appeared to be very professional and tried to give me all the information up front. Although one of his selling points for “Auto Shipping Group Inc” was to look at the reviews for his company and I will see the proof of their track record. I did and I was very pleased with what I found, until I actually committed and went through the process with Auto Shipping Group Inc. and the company which actually picked up and transported my vehicle which is Transport Express.

The main thing that I wanted to accomplish was to get an update on pivotal times during my move from Ft. Lewis, WA to Ft. Lee, VA. The driver called me about a week before scheduled pick up to inquire if I would be willing for a one day early pick up. I told the driver that would not be possible and he responded that he would call me back with what time he would arrive on the pickup day. I did not receive any calls and when I called back between one and two days to pick up I continued to get the answering machine with no reply to my voice mails. Since the transport company would not pick up I called Dan Cabral and miraculously the transport company picked up for Dan. This was my first indicator of call screening on behalf of the transport company.

Since I was not going to receive my car because I was not going to be in Tennessee upon arrival I was going to have a friend receive my car. My friend had some specific questions that could not be answered so I called multiple times to the transportation company and no answer still. I had to call Dan again while I was in Los Angeles and he was somehow able to reach the transport company which is the second sign of call screening. During this time I asked Dan what numbers he used to contact the transportation company and he gave me the numbers but I still did not have any luck in reaching the transportation company. So, I called Dan back and asked him to call the transportation company and ask them to call me so I could communicate directly with the transportation company. Dan was not supportive of my request and refused to assist me. I do not have the time to get a question, call Dan, wait for Dan to call me back to ask question, Dan call the transportation company and ask question, then call me back.

The funny thing is though, I can actually say with almost 100% certainty that Transport Express was screening their calls. Over three days of trying to call Transport Express which was in my delivery window I was able to reach them once and get an actual delivery day. Also, on one day before delivery there was a woman that called me and asked if I had payment in order for the driver. There was some miscommunication about the money order my friend got from the bank, because on the actual Bill of Lading it says “Cash, Postal Money Order, Western Union, or Money Gram”. So my friend got a money order from the bank because I didn’t know there is a difference from a money order from the bank or a postal money order. Also what is funny I tried to get this question resolved but Transport Express would never return calls or answer my calls due to call screening. The lady I was talking to began to get frustrated and irate over the phone because I brought up the call screening issues. On top of this the driver arrived in the morning around seven o’clock instead in the afternoon like the irate lady told me which didn’t allow my buddy to get a postal money order. Since the post office is not open at seven o’clock the driver was happy to accept a personal money order.

Now back to the reviews for Auto Shipping Group Inc. I have received multiple phone calls and four e-mails about giving a five star rating for Auto Shipping Group Inc. and I would be put in a lottery to win the amount of my shipping fee back. My first question is why am I being reminded of this every time I call and receiving guilt trip type of e-mails to give a five star review? I didn’t think about it much at first but as my experience continued to worsen I realized that this is how Auto Shipping Group Inc. has one of the best ratings. I even doubt that there is a Lottery to win your money back. It sounds good to win your money back, but I just want to let everyone know that you should give an honest review and not base your review on a lottery that may not even be there. The reason I say all of this is because I was on the verge of feeling harassed by Dan with all of his e-mails and pressure from phone calls for a review before my car was delivered. I do understand that there is a difference from the people who contract out the shipping and the shipping company, but the experience is a onetime experience, which I explained to Dan, but he continued to send e-mails and call on multiple occasions about a five star review. In the end, I cannot make up anyone’s minds for them, but I can give an honest review and hope that my review may help out someone else.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
875
Quote or Order Cost:
$875

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/29/2014 1:58:00 PM
**AUTO SHIPPING GROUP** DAN CABRAL 360-284-7185 OR DAN@AUTOSHIPPINGGROUP.COM Mark, I would first like to apologize if you were unhappy with my customer service. I just want to go over a few points that I think were misunderstood with how this industry works. We provide a quote to transport your vehicle. Once we have a carrier, they provide us with an ESTIMATED pick up and delivery date. I do apologize if the carrier did not answer your phone calls. You hire us to help facilitate the communication between you and the carrier. I was able to make contact with the carrier and get some more information. When you cannot reach the carrier, you called me, and I was able to reach them. Again that is what you hired our company to do. I was more than willing to take a list of things to speak to the carrier about and get the answers you needed and get back to you. The carrier that was assigned to you closes between 3 pm and 4 pm Pacific time daily so if you were calling after that time, then that would be why they were not answering your calls. I am sorry the driver arrived so early in the morning, but am happy that they were willing to take a different money option. As for the asking for a review: My job is to provide 5 star customer service, some customer believe that I have provided that service, while others like you for example do not. I do my best to provide the best customer service I can, and my other reviews I have received show for that. Unfortunately not every customer will be happy. We are asked by the owner of the company who watches for our reviews to make sure we get them. So yes we do ask repeatedly because we value customer comments so we can figure out where we can improve. We do offer a contest which you are more than welcome to check out the link below. Again I am sorry if you feel that I did not provide 5 star service, to have your vehicle picked up and delivered in a timely manner, and most of your review is about the lack of communication with the carrier not me. I wish I could have been more help to get them to pick up the phone, but I am glad you were able to get a hold of me whenever you needed. I wish you luck. Contest link: http://autoshippinggroup.com/shipping-contest/ Contest winners: http://autoshippinggroup.com/shipping-contest-winners/