Company Response Review Report Review
Gold Star Service!

Andrea Moore Submitted this review about Auto Shipping Group LLC
Review made Live: 12/20/2014 2:02:00 PM
This was my 2nd time shipping a vehicle and it was MUCH MUCH better this time around! Note - previous shipment was NOT with ASG. I have been working with Kimberly for over a month on my shipment. She is knowledgeable, professional and flexible!! I actually changed my shipping date on short notice by over 30 days and she handled it effortlessly with ease. I contacted Kimberly weekly to check on my shipping status and she responded well within 24 hours, many times it was within 1-2 hours. Kimberly would not only provide an adequate update but also additional details I did not request, but were nice to haves. She is great at anticipating customer's questions. A person may think 30+ days is a long time to ship; however, I did ship 4,500 miles and during the holiday season. My car was in Long Beach, CA during all the torrential rain and mudslides last week and the carrier still made it there to pick up at promised time and my car actually arrived 2 days earlier than originally planned! My car was in great condition considering travel time. The vehicle was dusty; however, it was dusty when I dropped it off at the Hilo pier, so it did not get dirtier through its travels. Pier personnel as well as the carrier were prompt, professional and informative when needed and Kimberly was instrumental in this shipment being a total success!!! I will definitely call Kimberly for all my future shipping needs!
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Ohio
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1012842
Quote or Order Cost:
$2150

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 12/21/2014 3:25:00 PM
Kimberly@Autoshippinggroup.com 360-200-6854 CALL OR EMAIL ME FOR A FREE QUOTE. I HAVE BEEN WITH OUR COMPANY GOING ON 9 YEARS NOW! Andrea, Where do I even begin! I want to thank you so much for doing this review for the third time since their website has been so hit an miss with the bug issues. I really appreciate it! I enjoyed speaking with you by phone, email and text almost daily. I am so glad that the process to ship your vehicle from Hawaii to Ohio went as planned and you did not have all the hassle you had last time. If there is anything else I can do to for you please let me know. Happy Holidays and thank you again so much!