Not the best experience...
Jennifer E
Submitted this review about
Auto Shipping Group LLC
Review made Live: 1/5/2015 12:12:00 PM
My experience with Auto Shipping Group started out great. My rep, Randy Chavez, was very friendly and answered all of my questions knowledgeably. That being said, it went downhill from there. The driver sent to pick up the car kept pushing the pickup. I waited around all day and pushed my own obligations back each time I got a call. He finally came to pick up at 6 pm the day after the original pick up was scheduled. I was even asked if I could drop it off at their terminal because they weren't going to make it until the day after quoted. I wouldn't have minded dropping off if I didn't have 2 toddlers that were already in bed when I got that call. Ultimately, the car was picked up (much to the dismay of my neighbors whose parking spots were blocked for 30 minutes right when they were coming home from work). We proceeded to drive our other car across the country. It took us 7 days, and we were in FL to accept delivery. I had been trying to contact the driver throughout the week because of weather issues in the north, and I wanted to make sure we would still make it on time. I couldn't reach him, so I tried contacting Randy to find out if there was another way to track the vehicle. He did answer my question, but not without a passive aggressive line mentioning that the driver's contact info was in the email he had sent me. It seemed like he didn't want to be bothered anymore because his job was done. The delivery day came and went with no contact from the driver. We had rushed across the country, driving 13 hours (with a 3 yr old and a 1 yr old) some days, only to arrive on the day of scheduled delivery (Friday) and being unable to reach the driver. I called daily in the morning, as instructed, to set up a delivery time. Each time, I got a voicemail on which I could not leave a message because the inbox was full. When I did reach someone back at the office, I was told that he was probably asleep, and that he would call when he woke up. He also told me that the delivery would be Saturday now. Saturday, no delivery. Sunday, no delivery. I FINALLY heard from the driver on Sunday night saying that he would be delivering it on Monday at 7 am. We were up and ready for delivery a little early, just in case. We waited. And waited. And waited. We were in the process of buying a house and had an appointment for 10 AM. We pushed it 3 times before I finally had to just schedule it for 1 and hope the car didn't arrive while we were gone. I got a call 45 minutes before I had to leave for the appointment. The driver said he was on the north side of Jacksonville and he would be there to deliver in 45 minutes. I told him that I wouldn't be available until 2 because I had been waiting around all day and he said, and I quote, "Sorry, I fell asleep. My bad." Seriously? He said he had been driving until 5 AM and needed to sleep. I totally get that, and wouldn't want him being unsafe by driving while overly tired. But don't schedule a 7 AM Delivery if you know you're going to be working until 5 AM! He said that if I didn't accept delivery when he was available, he would not deliver my car. So, I had to put my schedule on hold AGAIN, for a total of 3.5 days before finally getting a call saying delivery was going to take place, and if I can't drop everything then I don't get my car? I thought the whole thing was just unprofessional. I do understand that the logistics business is full of uncertainty when it comes to weather and traffic, etc, but the communication was awful from the start. I had even mentioned to Randy that I was very flexible and understanding when it comes to delays, but all I ask is to be communicated with about any delays. Ultimately, I got the car and, other than being filthy, it was undamaged. Although, we wouldn't have been able to tell if it had been damaged because it was so caked with filth that it was impossible to tell. Honestly, if there's ever a chance we will need to ship a car again, we'll just drive, regardless of how inconvenient it is. Not all of my issues were the fault of the broker company, but I was assured that Auto Shipping Group only used companies that were professional and prompt. I experienced absolute unprofessionalism the whole time, and dealt with many delays (none of which were communicated to me).
