Company Response Review Report Review
Nightmarishly horrible experience

Troy Submitted this review about Auto Shipping Group LLC
Review made Live: 7/27/2015 9:51:00 PM
Was told the price would be $900-950 which was of course the higher of those numbers. The carrier showed up at the very tail end of the day expecting me to just wait around until he arrived, meanwhile I was told I would be given a call before arrival. The driver was rude and wasn't willing to wait for me to drive 15 minutes for me to get to the house.
The car was so dirty when it did arrive that I couldn't even see through the windows, much less notice any damage. The damage on the car wasn't mentioned during the sale or at time of pick up. So, I have nowhere to trace the origin to. Now I'm out of pocket for the repairs.
This was a nightmarish ending to a nightmarish car deal. This was a horrible experience!!!
I normally don't take the time to leave bad reviews. But, given the pressure I've been getting after the transaction to complete this survey, I'm given no choice.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1016876
Quote or Order Cost:
$950

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 7/28/2015 10:29:00 AM
Lance Staab 360.406.4892 lance@autoshippinggroup.com Troy I apologize for the problems that occurred during your transport. It seems that all the incidence were out of my control. I talked to you extensively about what you needed to do and was there for you when you called. Please accept my apology for the carrier and the seller of the vehicle whom you had issues with.