Do Not Use!
Craig Coggins
Submitted this review about
Auto Shipping Group LLC
Review made Live: 8/21/2015 6:34:00 AM
Unfortunately, I had to delete my original review because I'd given them a 5 Star Rating. After securing my "Broker Fee" I was promised multiple times that my vehicle would be picked up. First screw up, I was told by Tige that the transport company Alberts Transport confused the order and picked up another vehicle instead of mine. The second company S&S Transport was supposed to pick up my vehicle and they failed to do so also over multiple days. I even spoke to the driver (Paul) who called me in the early AM to tell me he would pick up in the afternoon... He didn't. Then he called around 6:45pm to tell me he hadn't forgotten about me but just fell a little behind but would pick up in the evening... He didn't. When I asked him what time, he wouldn't say, but it would in the evening. Then, shortly after midnight, he sent me a text telling me he's sorry but he would not be able to pick up my car tonight and would pick up in the early morning. Mind you, I'd already sat around, missing work for 2 days because they'd promised to pick up my car and when I did leave, I hurried back so not to miss them in the event they arrived at my home to pick up but that never happened either. Oh... Paul sent me a text the following morning informing me he was on the way and would be "30 minutes or so" to pick up my car. I couldn't miss anymore work and told him no one was available to give him a key to the car and do the inspection required and I was no longer needing his service and I would let Tige at Auto Shipping Group know
As a result, a week later, after being patient with all the delays, my car is still at my home and I'm forced to find another company to transport my car. I've had to secure a rental car for my daughter because her car has not been shipped and by the time I find another company and have them transport to GA, I will have to pay for 2 weeks or more for a rental car for my daughter to get to and from Emory University because living in Smyrna, a 25-30 min drive w/o traffic or an hour plus in traffic, is the only way she's getting to school. Without a MARTA Station near to use as alternate transportation, I have no other choice but absorb this additional and not budgeted cost of several hundred dollars.
I have to say that after the first screw-up with Alberts Transportation, Tige offered me an additional $50 off, but after calling and sending him a text explaining what happened again with S&S Transportation after Paul informed me that he was not picking up my car. I'd reached my limit and no longer wanted to do business with them and I've not heard from him at all.
I'm VERY DISAPPOINTED and completely unhappy with the service I've received from this company. "Say what you do and do what you say!" That's all I'm asking and I would expect some business decorum and accountability but from the #1 Auto Transportation Company according to this website, Transport Reviews, but I'm sorry this is not the case. I've requested a total refund of my deposit and I'll take my business elsewhere. I don't recommend them at all and I'm sure there have been some very happy customers with the service they've provided and my experience might be just an anomaly, but because of the aforementioned account of my experiences with this company and partners, I give them a resounding ZERO STAR!!! This was exactly what I feared would happen and I expressed my concern to them from the start as I've heard other horror stories (not with Auto Transporting Group).
Good Luck and hope this helps!
Signed,
Pissed Off and Extremely Disappointed!!!!!
