Company Response Review Report Review
They outsource to inexpereinced carriers

Andrew Leslie Submitted this review about Auto Shipping Group LLC
Review made Live: 11/3/2015 1:38:00 PM
While the scheduling and everything went smoothly, I had no issues with them.
We were given a date that the car would be picked up and was told there wouldn't be any issues at all and the car would be delivered 3 days later.

We had a contact at the pick up location and the carrier was supposed to schedule with her. The carrier drove to the address and told our contact she had to be there within the hour or the car would not be picked up without notifying her any time in advance that they were on their way.

The carrier never once called me to notify when the car would be delivered or if he was delayed as I was told he would do multiple times. I ended up calling the driver and left a voice mail. Waited two days and still had no call. My girlfriend had enough with not hearing about the car and called him repeatedly and he finally answered. We were told the truck broke down in North Carolina and they were waiting for it to be fixed. (Car was already 2 days late). They told us they would call again when the truck was fixed on Thursday (two days later). We waited 3 days and contacted Auto Shipping Group to see if they heard anything and they didn't even know the truck was broken down. I was told Justin contacted them and they couldn't get ahold of them either. My girlfriend blew up their phone again and got ahold of them and they told us it would be deliver that weekend or Monday. We informed them that we could not accept the car on Monday or Tuesday as my girlfriend was scheduled to be induced for labor. They said that wouldn't be a problem and would work with us and stay in town if they needed to.

Upon the weekend for them to deliver I haven't heard anything from them. Sunday rolls around, my girlfriend calls them and they inform her that they have to drop the car of Monday and would call us around 3pm to give us a better ETA. I ended up taking my girlfriend to the hospital around 3pm and had to drive back home to wait for the car. I call them to see where they were at and they were up the road (10 minutes away) with truck issues but it wouldn't be much longer as they almost have it fixed (4PM). An hour and a half later, I finally get the call that they're trying to enter my community. We have houses being built here and semi trucks enter and exit all the time without issues. They told us they had no way to get the semi truck in the community but they would call us back when they had a solution which would be soon. I waited an hour and called them they asked if I would be okay if they pulled it to my house and if I could help them. I agreed. When I got to where they were, they hooked up another car on their load to pull our car. Then told me they don't care about the car they hooked up. Before they would budge the car, they had me sign the form stating it was delivered fine. (At that point it was, just late). When they pulled it to my house, we had to push it into the garage, so the guy tells me to steer and he would push it. I let him know I cannot see out the back window so he would have to let me know. As we're almost in I hear a crack, turns out he wasn't looking and pushed it into my air conditioning unit. He looks at it, says no big deal it's a $20 fix then demands I pay him the full amount. When I inform him I was only going to pay $700 out of the $825, he tells me I either pay him the full amount or he will load the car back on his truck.

I've contacted Auto Shipping Group about this and they have yet to return my call.
Outsourced Carrier: CP & M Towing, LLC
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1019484
Quote or Order Cost:
$975

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 11/10/2015 7:57:00 PM
**Auto Shipping Group 360-207-5480** Andrew, We are sorry that the carriers estimated dates were a little off. But that is why they are estimated not guaranteed dates. We are sorry that they did not communicate properly, that is unacceptable. Unfortunately we cannot control break downs with the carriers, that is something that is out of our control and is clearly explained in our terms and conditions which you signed. The vehicle that was transported for you was a non running unit, so they used other pieces of equipment to move your vehicle. As for you telling him you were are paying less, that is something between you and the carrier. We cannot control their rate of a discount for an estimated date. If there was damage to your you were covered by their insurance, and you were offered the AFTA which it does not look like you decided to take. We are sorry that you had a bad experience and hope you have a better experience in the future.