Bait and switch

Kevin williams Submitted this review about Auto Shipping Group LLC
Review made Live: 8/15/2024 1:34:00 PM
If I could give this company a negative 5 star review booked me at one payment then call and raised it by $50 when I declined and said I would look elsewhere they tried calling back when I didn't answer without my permission they went ahead and charged my account please please never use this company ever

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 8/15/2024 7:41:00 PM
This was not a bait and switch. You booked your order at 429. Yes we called you and offered a truck for an additional 50, when you declined you wanted to cancel so we did so. Then we called the truck and worked it out to where you could still get the truck tomorrow for 429. You told the associate to take it. Based on our terms and conditions that you agreed to, once we secure a carrier we process the deposit which we did, and emailed you the carrier information. You then proceeded to talk to me and tell me to send the truck tomorrow but you're not sure you'll still have it there. So you want us to waste the carriers time by sending them out to the auction when you will not confirm the vehicle will be there. So we will not be doing that. We cancelled the pick up for tomorrow. You did not pay a penny over what was quoted and we were within our terms of time to find a carrier. We have proceeded with the cancellation fee at this time.