Company Response Review Report Review
Payment

Dennis K. Burthwick Submitted this review about AutoStar Transport Express
Review made Live: 10/2/2011 9:55:00 PM
The final payment was somewhat of contention. I had used the initial down payment by using my Visa card. Well I got a phone call from my son-in-law when they were at the destination address in Colorado Springs, Colorado, and stating that final payment was needed in cash at that time (I had not be told that cash was needed when delivered) so I asked the driver if I could use the same credit card I used for the initial payment, I was approved to use it but I was charged a fee for using my credit card.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
213534-TH
Quote or Order Cost:
$775

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/4/2011 5:45:00 PM
Mr. Burthwick Over 90 % of our customers do pay Cash On Delivery, however I sincerely apologize for the payment misunderstanding and I am glad that most of your experience with Autostar Transport was satisfactory If you or anyone else need a vehicle transported please give me a call 888-802-8250 ext2247 or send me an email to alejandro.alfonso@autostartransport.com Thank you for the review and for your business