First and most importantly, we wish Sagar would answer our calls today or give us a call back, as our number one priority is making sure all of his concerns are addressed personally and remedied to the best of our abilities. Two of our possible trucks did wind up not working out for this transport, but we were still able to get the vehicle picked up within 5 days of his first available release date. The carrier assigned has been in business for 19 years with a 99 percent satisfaction rating. We do not condone drivers being rude with our customers, and if we would have been made aware of the situation by Sagar, we would have been glad to intervene- we spoke with him three times yesterday to quickly clear up the payment misunderstanding and he made no mention of it. The damage claim procedure is clearly outlined in the contract Sagar signed and we would also be more than happy to walk him through the process in the unlikely event the vehicle was damaged during transport. We are anxious to receive a call or email, or even have Sagar answer one of our calls or emails so we can straighten things out! Mary Foley, Head of Quality Control, 888 802 8250 ext 2228