MY 30 DAY CAR DELIVERY !!!28TH TOO 28TH

david barnhart Submitted this review about AutoStar Transport Express
Review made Live: 10/31/2011 6:36:00 PM
due to snowbirds clogging the shipping lanes it was a pain to get it shipped and expensive- i got suckered by another broker and (WE HAVE A TRUCK IN YOUR AREA)- YOU GUYS WERE ACTUALLY THE THIRD BROKER I USED.BEN WAS GREAT-MY SELLER WAS A ASS3333W TOO AND WOULD NOT ANSWER THE PHONE OR COOPERATE BUT- -FINALLY GOT IT DONE. MY CAR DID SUFFER FROM A MISSING FRONT SPOILER THAT THE TRUCK DRIVER SAYS HE HAD NO IDEA WHERE IT WENT (STANLEY NEVER RETURNED CALLS OR WAS ON TIME.HE DID NOT CALL TILL HE WAS PARKED 3 MILES FROM MY HOUSE- BUT-HE WAS A GREAT GUY TRAVELING WITH HIS DOG-VERY NICE TO DEAL WITH IN PERSON.(ARE ALL DRIVERS RUSSIANS????) AND ALEX-HIS DISPATCHER WAS GREAT AT RETURNING CALLS.- HOWEVER THEY RAN 3 DAYS LATE IN THEIR DELIVERY.I GOT THE CAR IN GOOD SHAPE MINUS FRONT SPOILER. BEN OR SOMEONE IN YOUR ORGINIZATION GOT ME A 2ND TRUCK AND FORFEITED THE $100.00 CHARGE TO PAY THE DRIVER MORE AND GET IT DONE.THANKS +++,THAT WAS REAL NICE -ESPECIALLY SINCE I AM TRYING TO GET MY MONEY BACK FROM AUTOSHOW (BROKERS)- AND HEY I LOVE THE CAR AND FEEL LIKE A GOOD DEAL FINALLY WORKED OUT.I WILL USE YOU AGAIN !!HOW EVER I AM NOT GOING TO BUY ANY MORE CARS DURING SNOW BIRD SEASON. NO MATTER WHAT. THANKS DAVE

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/1/2011 12:02:00 PM
David, Thank you so much for the review. When we first spoke you were in a hell of a situation. This industry is saturated with businesses that set up for a few months, sell low quotes, do not answer the phones and then disappear (presumably to set up under a new name all over again). It seems lady luck was not on your side either, the seller of your vehicle and the first carrier we assigned to you decided to make everyones life difficult. Crucially, we did not fall out with each other, and in the end we assigned a second carrier and managed to make this work. We all agreed here in the office that you are top notch guy, if you ever need another vehicle moving we hope you will not hesitate to get in touch with your friends here at Autostar. Ben Moreira: 888-802-8250 ext.2252 ben.moreira@autostartransport.com