Ms. Cohen, we know that a cross country move can be quite stressful. We tried to balance your two requests which were the ability to use your car right up until the time of your move AND a confirmed carrier weeks in advance of your transport date. Looking back at our notes I see that you authorized us to contact carriers on February 23rd. I turned to some of my colleagues, Taylor Daly and Alex Rera, and collectively we were able to secure you a carrier within a half hour, to commit to a 2 day window, exactly on your transport date. Then, the fantastic team in Customer Service and Dispatch, Kari, Chanel, Ciarra and Nenna, tracked your vehicle and kept you informed of its progress as it made its way to its new home. Rather that working with a transport broker that is disorganized and lacks the human resources to meet your demands, turn to ANY of the more than 2 dozen transport agents at AutoStar for the very best transport at the very best price. But by all means, contact ME, Brian Douglas, at 888 802 8250 x2245 or by email at brian.douglas@autostartransport.com