Company Response Review Report Review
Poor Customer service

Bryan Submitted this review about AutoStar Transport Express
Review made Live: 7/31/2012 4:04:00 PM
First let me say Autostar found a good carrier for my load and it was delivered promptly. I wish I would have hired the carrier myself and cut Autostar out. I inquried about shipping a plow truck 160 miles. The information form I filled out clearly defined the truck as a long bed truck with a plow. They kept acting like I had told them it was a shortbed without a plow. After not receviing a call back from Max on a Saturday as promised I got an email for $25 off the shipment if I booked that weekend. I went ahead and booked. Long story short, they didn't give me $25 off even after I emailed them twice about it. The second time they said they would look into it, that was 3 weeks ago. Did they get the job done? Yes. Would I use them again? Never.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
327034-VT
Quote or Order Cost:
$300

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/1/2012 9:56:00 AM
Hey Bryan, This is Max, Im very sorry about the 25 dollar credit not being deducted from your online booking charge. I myself do not work in the technical services team, but since this happened the clerical system error has been fixed, and the $25 has been credited to your account. In the end I was your broker and its my job to make sure you are 100 percent satisfied. I take full responsibility for any billing or transportation issues before, durring or after your truck was shipped. I know we would love the opportunity to provide you with another excellent transport sans the billing error! Max Badessich, max.badessich@autostarstransport.com , 888-802-8250 ext 2237