Company Response Review Report Review
Would use again

Dexter Submitted this review about AutoStar Transport Express
Review made Live: 8/3/2012 10:23:00 AM
I would use them again, excellent customer service on their part however the carrier was very rude and had horrible customer service if Auto Star Transport INC is the carrier is the transporter I would advise against using them as a carrier. However, Auto Star Transport & Logistics as a broker is excellent. They did however, address the horrible service provided by the carrier as soon as I notified them and later assured me they had a serious talk with the carriers owner.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
N/A
Quote or Order Cost:
$1175

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/3/2012 10:53:00 AM
Hi Dexter, thank you for taking the time to write your review. We really appreciate customer feedback on the carriers that we use and can only apologize for the poor experience you encountered. Our 5 star reputation is based on using the best carriers to ensure customer satisfaction. Ciara, our fabulous customer service team leader, took this matter seriously and raised the issue accordingly. We always try to keep our customers happy and informed on progress and are pleased you were satisfied with the experience you had with us as your broker. Should you, or anyone you know, require our services, please do not hesitate to get in touch. Kim Dunton 888-802-8250 ext 2234 or kim.dunton@autostartransport.com