Company Response Review Report Review
Cost us $500 to rent a car when they didn't follow thru

Irene Submitted this review about AutoStar Transport Express
Review made Live: 9/22/2012 7:14:00 PM
I could NOT recommend this company due to my experience. I thought I was using a reliable company and this was completely not the case!!!
When I originally called and asked about having my car transported, I was told this was a common route (Pa to North Carolina) that was done a couple of times a week. No problem transporting my car!!!! I signed the contract and paid my deposit even though I had to wait for my new home to be completed. I wanted to be sure this was taken care of.
I finally had my move in date and called the Saturday of Labor Day weekend to say I was now ready for transport.
The whole next week went by with "promises" and all our agents are working on it. I wound up having to rent a car for a whole week for $500. The beginning of the next week, I heard the same thing. George no longer personally responded to
my emails or phone calls. Again the week went by. Other agents contacted me saying "they are working on it."
My house in Pa was sold and I had no place to leave my car after Friday. Finally on Thursday, Jessica called that they located a transport me for me. Friday it was picked up and arrived Saturday morning (with a dead battery). I had no battery issues before and saw the clock had stopped at 2:57 AM when the car was picked up at 11 AM. the day before.
Because the driver did not have jumper cables, we could not get it off the truck until my new neighbors stepped in.
I took it to Firestone, who tested the battery. They said it was good but someone must have hit the light and it ran the battery out.
Nothing but stress from this company. On top of it, theyhad called and told me I would receive $75 back on my deposit. because of the problems they had finding a transport. When I saw this wasn't done, they said that no money was due to me!!!!
Shipment Details
Origin State:
Pennsylvania
Pickup:
On Time
Destination State:
North Carolina
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
George
Quote or Order Cost:
$450

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 9/24/2012 4:37:00 PM
We do very much appreciate the time Irene took to write her feedback and would like to share her agent, George's, feedback as well. The head of our Customer Service Department has been in contact with Irene to work to find a way to find a common understanding, but Irene has requested no further contact from us. 'Hi Irene, You had sent your signed contract back that had the 1st available date as 8/23. After I found a carrier for that date you wanted you emailed me and told me the selling of your house was delayed and could I please postpone the pick up until you notified me. I said that was not a problem did not charge you a rescheduling fee that is clearly stated in the contract and waited for you to get in touch with me. As you stated in your review, you call me Saturday of Labor Day weekend saying that you were ready to move your vehicle. You also stated that the last day that someone could release the vehicle was the following Friday. Once Labor Day weekend ended we found you a carrier that would pick up your vehicle on Friday the final day someone could release it which we did. We added $100 of our money to make sure that your vehicle was picked up by the deadline. You had your vehicle by Saturday. I don't have any idea why you would be upset or think you were entitled to a refund. Best Regards, George'