Company Response Review Report Review
Delivery Address

Deanna Submitted this review about AutoStar Transport Express
Review made Live: 2/1/2013 2:20:00 PM
My only complaint through the whole process was the way the delivery was handled. We we told that the price quoted was to our front door. The driver advised he needed a place to turn around the truck, which was totally understandable. There was a shopping center with a large grocery store right across the street from our apartment. The driver did not want to go there, he chose an address about 10 miles away. Which meant to pick up 2 vehicles in the 15 degree rainy weather at 8:00 pm, we had to take one car and meet the driver, grab one car, take it back home, then go back and get the other.

Also our Jeep has over size tires that have spacers and the Jeep is lifted. They were aware of this at time of scheduling. W earrived and had to stand in the cold as the driver had to re-inflate all 4 tires. (which had to be de-flated due to the Jeep height) The tires were filled with all different pressures and the cold did not help, so the ride home in it was interesting at the least.

All this said, I would use them again due to they were on time and the price quoted was with in reach given the distance we had to ship them.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Kentucky
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Harris
Quote or Order Cost:
$3700

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 2/4/2013 10:32:00 AM
From Alejandro: alejandro.alfonso@autostartransport.com Thank you for the review and the feedback concerning the carrier. We aplogize for the inconvenience on delivery, and appreciate your understanding and cooperation. Some things such as adverse weather conditions just cannot be avoided. We are glad to hear that your two vehicles made it safely and timely all the way from Hawaii to Kentucky! Alejandro alejandro.alfonso@autostartransport.com (888) 802-8250 Ext. 2247