Company Response Review Report Review
Great Job Done

Jeff Submitted this review about AutoStar Transport Express
Review made Live: 10/29/2013 2:48:00 PM
This was the second move I made with Autostar and they really impressed me with the support they gave under difficult circumstances. The difficulty arose from a carrier who, at the last minute, could not make the move due to equipment issues. The effort that the Autostar team made to find a carrier who could handle the shipment in the timeframe required was great. They went beyond the usual posting on the transport boards and waiting for someone to pick up the listing, but made the calls and inquiries to find a carrier who could make this shipment successful. During that time, my calls were always addressed in as much detail as I needed; I know they were spending the time to make the calls to find a carrier to get the car out when it needed to be on its way. I was impressed that everyone was aware of my situation, and were already ready to continue their efforts to find the needed transporter.
Shipment Details
Origin State:
Kentucky
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
428548PY
Quote or Order Cost:
$672

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/29/2013 5:53:00 PM
From Drew: Jeff, O do we remember you! Thank you so much for your 5 Star Review! There are always a lot of logistics in this industry which need to be sorted between multiple parties. We had found our first carrier to transport your vehicle with spectacular timings revolving around your schedule, sadly they had to cancel on us last minute because of mechanical issues. After a day of continued calls we found a second carrier to transport your vehicle, AND AGAIN, they ended up cancelling because the vehicle in which they had to load prior to yours was longer than they had been told and had to rearrange. These types of things do happen in this type of industry and what separates the good companies from the bad is making the time, being communicative and doing everything we can to rectify the situation. In the end, you were also flexible and we found a third carrier to transport your vehicle who in the end did a very good job with the transport. We appreciate your understanding of the industry and if we can ever be of assistance in the future please reach myself at 888-802-8250 ext. 2240 or Christian at ext. 2251 or by email at Drew.Robinson@Autostartransport.com or Christian.Mandarino@Autostartransport.com. Best Regards!