We appreciate all feedback from customers concerning delays in pickup and deliveries. Our apologies for the delays, however customer was kept informed of the current carrier availability situation throughout the process. Customer placed his order in November with a 1st available pickup date of 12/02. On 12/06, we located a carrier who was going to be in the pickup location on 12/10 with ETA delivery of 3-5 days, and the carrier was negotiating for a higher price of 75$ more. We called the customer and advised him of this offer from the carrier, and that he was under no obligation to accept this offer, and we would be more than willing to continue a search at the contracted price. Customer willingly accepted the offer, and only then was his CC charged for the deposit amount. On the scheduled pickup date of 12/10, customer called to inform us that the pickup had to be before 7:00pm, but that he actually preferred pickup the following morning. We called the carrier and thankfully they were willing to accommodate the customers request and pickup was made the following morning. Due to the adverse weather conditions at the time, carrier was slightly delayed on delivery. We do apologize again for the delays and the conditions of the vehicle upon delivery; however, delays do happen due to traffic, weather, and other conditions that are beyond the control of anyone. We wish the customer all the best. Happy Holidays from AutoStar Transport and Logistics.