Firstly we appreciate all feedback concerning the services provided to help us continue to grow as a leader in the transport broker business. We sincerely apologized to the customer for the lengthy delay in securing a carrier, and are here to apologize once again. We do disagree with the customers assertions that we were hard to contact, as our phone records indicate numerous phone calls to and from customer throughout the process. It is true that we surpassed the 10 day money back guarantee contracted time frame to locate a carrier, and according to terms and conditions of the contract were prepared to issue a full refund to the customer. After the 10th day of the contract, customer had the option to cancel with a full refund, or offer more money to the carrier as an incentive to get a carrier to pick up the vehicle. Customer refused both options, and insisted that we keep looking for a carrier at the contracted price. As a courtesy to the customer, we agreed to continue working on the order, at no additional costs, and were able to keep to the contracted price, thus the customer did not have to pay a penny more. We were able to locate a carrier, which unfortunately had mechanical failures prior to picking up the vehicle, and we had to secure another carrier a few days later. We are pleased that the customer now has possession of their vehicle.