We appreciate all feedback concerning the service provided by AutoStar Transport and Logistics and its carriers. This is just another example of customers who have such high expectations and demands, that no matter how many times you explain things to them, they just do not get it. Customer placed his order with a first available date of Sept 5th. Customer signed and returned contract clearly defining our Terms and Conditions. On Sept. 5th, customer called and demanded that we get a carrier in the next two days. Knowing our customers sense of urgency in getting his vehicle picked up, we began an aggressive pricing approach to locate a carrier quicker. The very next day we found a carrier willing to pick up the vehicle on Sept 7th as requested by the customer, and were asking for only $75 more. Normal expedite pricing can be anywhere between $175-$250. We called the customer, presented the offer to him as only an option for which he could either accept of refuse. Customer very happily agreed to the increase. Carrier had informed us they would pick up on the 7th, and this was the information given to customer. Unfortunately the carrier had a slight delay, and vehicle was picked up the following day on the 8th. The vehicle still made it to the final destination within the requested dates by the customer. In the end, we got a 3 day expedite pickup for customer, for only an additional $75, all of which went to the carrier fee. We do our very best to accommodate requested dates, and very often meet those dates, however it is always helpful to be forthcoming with our agents in the beginning that you have a short window, and all this could be explained from the beginning, rather than after the order has already been placed. We wish the customer well.