Damage

john harry Submitted this review about AutoStar Transport Express
Review made Live: 10/19/2014 10:17:00 AM
Seems that they tied the truck down with a chain over a steering arm and bent it.
THey also kept me up late saying they would be there at 10:00 PM but later called and said it would be 4:00 AM.
Arrived about 8:00 am.
THey did not drive strait through as promised.

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 10/20/2014 12:44:00 PM
From AutoStar Transport and Logistics: This review seems to be about the carrier. Customer placed his order with us on 10/9, a carrier was found the same day and vehicle was picked up same day of 10/09. Car was delivered from OR to AZ in two days! AutoStar Transport and Logistics provided a 5 star service in locating a carrier promptly. We have not been contacted by customer directly concerning any damage to the vehicle. As stardard in the industry, we do require to be notified of any damage within 24 hours of delivery. This is for the customers own protection to help their damage claim, otherwise it becomes increasingly difficult to prove damage was done during transport. If the customer would like to submit a review for the carrier directly, they may do so.