Company Response Review Report Review
Interesting Experience

Brume Submitted this review about AutoStar Transport Express
Review made Live: 6/21/2016 12:51:00 PM
My vehicle made it in one piece however, someone helped themselves to all the quarters in my car AND my lightning to 30-pin Adapter for my iPhone is gone from my middle console.

Minor things like this can over shadow quality and efficiency. While I have my car and I'm very happy about it, the knowledge that it was rummaged through and my property stolen, leaves a bad taste in my mouth.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
792896-IJ
Quote or Order Cost:
$750

Car Condition
  • Items were stolen from the vehicle
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 6/21/2016 8:18:00 PM
From Marco Alba 888-802-8250 ext. 2242 Hello Brume, Thank you for taking the time to write your review. I apologize for the missing items from your vehicle. We will contact the carrier and look into your claim. Clearly you review reflects the job done by the carrier and not the 5 star service provided by AutoStar. We arranged for your vehicle to be picked up and delivered within the dates you requested at a competitive price. Unfortunately as per the contract you read and signed neither Autostar or the carrier is responsible for personal items left in the vehicle during transport. If you or anyone you know need our services please give me a call or send me an email. marco.alba@autostartransport.com 888-802-8250 ext. 2242