Hi Kathy, First of all, we want to reiterate that we are very sorry about your medical situation. However we want to clarify a few things. No one was rude or dishonest with you at any point. The coordinator that assisted you placing your order went above and beyond to satisfy your needs and budget coming up with different options for you. Please remember that when your order was placed we already had a carrier confirmed that was scheduled to pick up and deliver your vehicle on the dates you requested. When you first contacted us to let us know of you medical situation, right away we told you that we would proceed to cancel the carrier that we already had confirmed, at no expense, and offered to place the order on hold until your situation was resolved. You said that the transport could be delayed one or two weeks, and we told you that would not be an issue, and offered to look for a new carrier once you confirmed the car was ready to go again, at no extra cost of course. We also offered you a credit that you, a family member or a friend can use for a future transport. If there is anything we can help you with please give us a call. We wish you well.